Roberts Companies, Your Employment Specialists

CLERICAL JOBS

Assistant Service Admin

Roberts Companies has an immediate opening for an Assistant Service Administrator to support our clients Service Department in Pleasanton, Ca.  This is a temp to perm.

Hours are 8:00 to 5:00pm Monday through Friday.

This position is responsible for supporting the general workflow within the department, while acting as a liaison between the service and sales departments. There will be close interaction with customers to ensure a high level of satisfaction.

The Assistant Service Administrator reports directly to the Service Operations Manager.

DUTIES AND RESPONSIBILITIES:

  • Review and ensure accuracy of contract documentation provided by sales. Enter contracts and service agreements into Sage 300 CRE within three days of receipt.
  • Professionally interact with existing and prospective customers to ensure a high level of customer satisfaction and portray a positive company image.
  • Manage incoming calls to the service department and respond to all administrative customer requests not directly related to scheduling.
  • Process contract cancellations. • Keep the service database accurate and current.
  • Renew existing contracts within 90 days of expiration.
  • Generate and process purchase orders for new and renewal contracts.
  • Generate and provide certificate of insurance per customer requirements.
  • Complete vendor prequalification documents as requested.
  • Provide departmental support as needed.
  • Assist in the collections process through follow up on purchase orders, and creation and modification of Accounts Receivable information.
  • Communicate any customer dissatisfaction issues to appropriate personnel for investigation.
  • Maintain effective communication with direct reporting manager.
  • Comply with all Sabah International policies and procedures; abide by Sabah International quality policy and core values.
  • Support special projects as requested, and perform other duties as assigned and required by the business.  

REQUIREMENTS

  1. A minimum of two (2) years of relevant work-related experience. • Attention to detail and accuracy.
  2. Excellent communication skills.
  3. Ability to self-manage.
  4. Sound practical judgment.
  5. Ability to multi-task in a fast paced and evolving business environment.

PREFERRED QUALIFICATIONS:

Service contract administration experience


Pay Rate: $20 - DOE
Experience Required: 2+ years
Starts: July 2019
Duration: temp to perm
Job Location: Pleasanton, California
Opportunity Number: 588
Posted On: 7/8/2019
Please Contact: Terri VanDeVeire van_t@robertscompanies.net


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