Roberts Companies, Your Employment Specialists


Assistant Service Admin

Roberts Companies has an immediate opening for an Assistant Service Administrator to support our clients Service Department in Pleasanton, Ca.  This is a temp to perm.

Hours are 8:00 to 5:00pm Monday through Friday.

This position is responsible for supporting the general workflow within the department, while acting as a liaison between the service and sales departments. There will be close interaction with customers to ensure a high level of satisfaction.

The Assistant Service Administrator reports directly to the Service Operations Manager.


  • Review and ensure accuracy of contract documentation provided by sales. Enter contracts and service agreements into Sage 300 CRE within three days of receipt.
  • Professionally interact with existing and prospective customers to ensure a high level of customer satisfaction and portray a positive company image.
  • Manage incoming calls to the service department and respond to all administrative customer requests not directly related to scheduling.
  • Process contract cancellations. • Keep the service database accurate and current.
  • Renew existing contracts within 90 days of expiration.
  • Generate and process purchase orders for new and renewal contracts.
  • Generate and provide certificate of insurance per customer requirements.
  • Complete vendor prequalification documents as requested.
  • Provide departmental support as needed.
  • Assist in the collections process through follow up on purchase orders, and creation and modification of Accounts Receivable information.
  • Communicate any customer dissatisfaction issues to appropriate personnel for investigation.
  • Maintain effective communication with direct reporting manager.
  • Comply with all Sabah International policies and procedures; abide by Sabah International quality policy and core values.
  • Support special projects as requested, and perform other duties as assigned and required by the business.  


  1. A minimum of two (2) years of relevant work-related experience. • Attention to detail and accuracy.
  2. Excellent communication skills.
  3. Ability to self-manage.
  4. Sound practical judgment.
  5. Ability to multi-task in a fast paced and evolving business environment.


Service contract administration experience

Pay Rate: $20 - DOE
Experience Required: 2+ years
Starts: July 2019
Duration: temp to perm
Job Location: Pleasanton, California
Opportunity Number: 588
Posted On: 7/8/2019
Please Contact: Terri VanDeVeire









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